Monday, July 26, 2010

Mera Kam Khatam! (My Work is Over), Part II

My uncle, cousin and I arrived at the Mumbai FRO around 9am. When we got to the front of the line of foreigners and explained my situation, the woman at the front desk mater-of-factually responded that no one had called about my case, and sorry but paperwork was certainly going to take more than one day. The Mumbai FRO office closes at 1pm, which is when they start their paperwork, and they were going to have to communicate with the Jaipur FRO office via fax; the Jaipur FRO office would have to fax back and besides, there was a bunch of other paperwork that would also have to be processed for me to get my Exit Permit.

This time, I was ready. I had bought 100 Rs. (=100 minutes) on my phone (all of which would be used up by the end of the day) so I could call back and forth to Jaipur. As my uncle and cousin waited in the waiting room, I went inside got my paperwork started to be processed--my uncle wrote a note saying I was living with him in Mumbai and I produced whatever papers I could find that showed I had studied with a registered program in Jaipur. I called my professors/director of the study abroad program in Jaipur and told them about how I needed the Jaipur FRO to respond ASAP to the communication that the Mumbai FRO sent via fax, and one of my professors was headed over to the Jaipur FRO with a folder holding papers about me to present my case. That is when the lady I was working with informed me that it was my responsibility to get the phone and fax number of the Jaipur FRO--of course, it's not like all of the government offices in different states actually have a directory of phone numbers for or methods of communication with each other!

As I kept calling Jaipur to check up on the status of my case being made there, I was informed that I was not allowed to use a cell phone in the FRO waiting room (even though somehow, I was supposed to conjure up the number for the Jaipur FRO myself). So, running in and out of the office every few minutes, an hour later, I found out that my professor had reached the FRO in Jaipur and was explaining my case. I asked him to please tell me the fax and phone numbers for the government office he was in...and he informed me that apparently, there was no land-line phone number, nor was there a fax machine...yes, that is correct, the government Foreign Registration Office of this large and well-known city has no phone number.

Many frantic phone calls later, I finally had a random cell phone number and the number of a fax "nearby" which the Jaipur FRO officer relayed through my professor. By this time it was almost 1pm. A fax was sent from Mumbai to Jaipur asking them to confirm that my exiting the country was O.K. I thought my work was almost done and my paperwork would be processed now. But I breathed a sigh of relief too quickly.

The lady who was processing my paperwork informed me I had yet to fill out an exit permit, which could be done on one of the computers, put passport pictures of myself (which I did not have) on it, write a long letter about why I was in the situation I was in, and do a million other pieces of paperwork, each of which she only told me about when I thought I had turned the last piece of paperwork in. Running in and out of the waiting room (which had now emptied of foreigners since it was after 1pm--only my cousin and uncle remained sitting there) one good thing happened-- through our many interactions the lady who was processing my paperwork had softened a bit toward me and told me that though this was a lot more work for her and she had a lot of other people's paperwork to do, she would process mine if the fax from the Jaipur FRO came back in time--it would have to arrive before 3pm or there was no hope of my paperwork being processed.

My cousin and I ran across the street to a small Kodak shop to get passport photos. When the man handed me my pictures, I asked for my 50 Rs. change back (the pictures had been 50 Rs. and I had handed a man 100 Rs.), to which the man giving me my photos said that the man I had initially given my money to had left for namaz and did not tell anyone that I needed change. By this point, I was quite enraged, but there was nothing I could do--50 Rs. is just a little over $1, but I was determined to not be cheated and vowed I would come back (it was the principle of the matter!). But right now, I had to run back with my photos and make sure my paperwork was processed on time.

We ran back across the street when I got the phone call from my professor, still at the Jaipur FRO, that a fax had been sent back to Mumbai! Jumping for joy, I crowded into the lift and ran into the 3rd floor office once more, where I was informed the fax had reached. I filled out paperwork, signed, pasted photographs, and xeroxed forms for the next hour and finally was informed that all I had to do was pay a $30 fine. Pretty peeved since this was clearly the Jaipur FRO officer's fault, I got a yellow receipt from a lady at the front desk (I wanted to see if I could be reimbursed from my program). However, the lady that had processed my paperwork took that receipt for her records so I went back to the lady who had given me a receipt and asked for the white copy. Setting her jaw and not even bothering to look for my copy, she said she had given me a receipt and she didn't have any other copy--"mera kam khatam" (my work is over), she said, crossing her arms and not budging. No matter what I said nicely (the only other people in the room were my uncle, cousin, and the xerox man who agreed with me that she had not given me the correct receipt), she just kept repeating "mera kam khatam". Having been in the FRO for over 6 hours now, I was more than a little angry and each repetition of the phrase riled me up a little more. In slightly broken Hindi, I proclaimed that I was not leaving without my receipt and started rifling through the papers on her desk myself (my cousin and uncle looked on slightly amused--later on, my cousin told me she was going to come help me with the bullish receipt woman but it seemed I was taking care of myself just fine). I broke through the last barrier of the bureaucracy, as my rifling through her papers finally pushed her into action. Kind of sheepishly (though never admitting any mistake), she found my receipt and I left the office triumphant, 7 hours after I had first entered. I had an exit permit dated for June 7--if for some reason I was unable to leave the country today, well...I didn't want to think about that.

I ran back across the street to the photographer's office and demanded my 50 Rs. Back from namaz and apologizing under what I like to think of as my withering glare, he handed over my money and I rode home reveling in my small victory.

At the airport, my uncle's driver unloaded my luggage from the trunk for the third night in a row. Begging me to please catch the plane this time, I tried to reassure him that I would (really hoping I was right this time). When I walked into the airport, all of the Continental greeted me by name--the ones checking passports, managing the lines, and at the check-in counters. As I pushed my trolley and pulled up my now over-sized jeans, I flashed them wide grins. The nice man who had escorted me around the night before asked if I had my registration as he checked my passport again and, a little loudly, I waved the prized piece of paper that had been stamped, signed, and had my picture on it--my exit permit-- in his face."I CAN LEAVE INDIA NOW!!!" (he looked around a little embarrassedly at my volume, but flashed me a quick smile, congratulated me, and walked away). I sailed through Immigration on a cloud.

Of course, monsoon had just started in Mumbai, I went through a million extra security checkpoints after reaching the gate for some reason, and everyone on my plane sat in a room behind the gate for about 3 hours in the muggy humidity before a man yelled up a storm to the poor airport staff for not having AC in the room (they finally brought two jumbo fans down). When I got on the plane, I learned that because of the rains, they needed to reduce the weight of the plane so about half of the passengers were not flying with us anymore; however, their luggage had already been loaded and needed to be unloaded. After another couple of hours of sitting at the gate, the plane finally lifted off and we were informed the in-flight entertainment system was not going to work. At this point, I really didn't care--I stretched out on 3 empty seats and slept for 14 hours straight. I was finally going home.

Bureaucracy at its finest, Part I

I've been back from India for over a month now, but on June 6, 2010 I really wasn't sure if I was going to make it.

I was dropped off at the Mumbai airport 9pm with all of my luggage for the second night in a row (my dad had accidentally switched my flights the night before, so though the driver had dropped me off, when I got to the check-in desk, I found that my itinerary was for the next day). Of course, when I got to the front of the check-in line, one bag weighed too much and I hurriedly started stuffing things from one bag into another. Finally getting both bags to their correct weight limit, I again went through the line, when a Continental staff member examined my passport and asked to see my registration. "What registration? The Jaipur Foreign Registration Office (FRO) said I didn't need to register since my visa was under 6 months..." The nice Continental guy told me he would put my luggage on hold until Immigration cleared me. That's when my panic started. I had just read all about how Indian Immigration had gotten very strict with American citizens in allowing them to enter and re-enter the country; however, I didn't know they would also stop me from LEAVING! Having had many experiences in getting through bureaucracy to get where I needed when I helped take slum children to the municipal (government) hospital with Manav Sadhna, I put on my polite-but-won't-back-down face and went back to immigration.

As predicted, when I got to the immigration officer, he took one look at my student visa and asked for my registration. I repeated what I had said before--that my study abroad program had taken our whole student group to register at the Jaipur FRO, but they told some of us that we did not need to register and sent us back--and all of the other students in my program were allowed to go back to the US. What could I do if the FRO officer didn't give me registration papers? Of course there is no computer system that records these kinds of things--people who have gone to the FRO and registered, people that haven't, people that have gone and were not given registration--why use technology to lessen paperwork? No, just like medical records and tax records, these sorts of things are all recorded on papers that have to be stamped, signed, and photographed multiple times--papers that we all have to carry around if we have any hope of getting anything done.





[Pictures of the AUDA tax office in Usmapura in Ahmedabad.The room goes on for awhile, and all of the shelves, tables, and most of the floorspace is occupied by dusty files containing tax information. One lone desktop computer sits in the corner of the room--located on the left side of the top picture--and only those lucky enough to have a key number have their business taken care of by using a computerized system. For everyone else, tax officers sit and sort through thousands of names in files which are organized by some archaic system that is not alphabetical and which I have a real suspicion that even the government workers in the office do not know how to search through...we almost went through that process when we were there, but luckily, Ajaybhai called and found a number and we were able to look up the file on the COMPUTER!]
{also, the pictures of Hindu gods in a government office may seem surprising for a democracy, but that has to do with India's definition of secularism, which is quite different from the western definition...but I'll leave that discussion for later!}

I was sent back out to look through my packed luggage to see if my registration papers were hidden somewhere. So, I frantically began searching through my check-in baggage in the middle of the airport, stacking all of the papers I had stuffed in my bag (I am supposed to lug home all of the materials I used in my study abroad classes to make sure I get appropriate credit from my university) all around me as the nice Continental guy stood looking down at me sympathetically. I called my professors in Jaipur telling them what was going on, and they confirmed my fears--I could not find my registration papers because the Jaipur FRO did not give me any. As the nice Continental guy started ripping my check-in tags off my baggage, I held back tears, determined not to look more pitiful than I already did--in the middle of the airport pulling up my jeans that were now a million sizes too big because of all the weight I had lost, disheveled hair in a ponytail that was loosening itself by the minute, with about 10 pounds of paper now strewn across the floor. Gathering everything onto a trolley, I went back to the immigration officer to see if I could talk my way onto the plane.

Of course, I wasn't allowed. He walked me and all of the luggage I was heaving around back to the offices of his supervisor and his supervisor's supervisor and his supervisor's supervisor's supervisor--you get the point--each person telling the new person about my case in Hindi, not allowing me to tell it myself, and each new person telling me I needed to go back to Jaipur to get my registration papers. Finally, as we got to the highest ranking supervisor's office, I got tired of having people speak about me for me. I jammed my trolley full of luggage in his doorway, ran inside, and started talking as fast as I could (but also as politely as possible), determined to get my story out before someone told their version of it. First thing this newest supervisor did was ask me to please get my trolley out of the doorway. Politely, I removed my 100 pounds of luggage from his doorway, stepped back in, and continued my story, which thank goodness, he listened to. At the end of my spiel, he told me, sorry, I needed to go back to Jaipur to get the papers. At that point, I decided the pity tears that would not take very long to conjure maybe would do me some good. So, I started the waterworks, telling him how my visa expired in a few days, which thankfully had its desired effect. Telling me to "please sit and calm down, ma'am," the supervisor of the supervisor of the supervisor went to call his supervisor. When he came back into the office, he said that though I would not be able to get on a plane tonight, he had good news--that I could go to the Mumbai FRO and register from there the next day and hopefully fly the next night. Having learned my lesson about government officers who make assurances without giving me appropriate paperwork with their signatures (the golden ticket for anyone wishing to get anything done--a paper stamped, signed, and stuck with photographs is key), I asked Mr. Supervisor^3 if I could have a piece of paper from him saying that I could register at the Mumbai FRO and that the registration needed to be completed in a day. Waving his hand, he told me his supervisor had already called and it would all be fine--I just needed to walk in the next day and get my paperwork processed.

As my uncle's driver picked me up from the airport around midnight for the second time, I called the number the nice Continental man had given me to explain my situation and postpone my flight. Knowing that this registration could well take a few days, I wanted to reschedule for a couple days later. However, the lady told me some bleak news: there was only 1 flight going out in the next few days, and it was going out tomorrow, on June 7. There were no flights on June 8 and 9, and on June 10, my visa was due to expire.

I was definitely going to HAVE to get my registration processed tomorrow if I wanted to leave the country anytime soon.